Bringing over 7 years of customer service and 4 years of PC hardware/software troubleshooting experience for technical support, coupled with 1 year of work experience in Canada. An empathetic problem-solver passionate about embarking on a new chapter, open to a position that allows me to expand my skills, I am ready and eagerly anticipating a new challenge to propel myself to a higher level.

Hi, I am Johnny! 享受團隊合作的氛圍但也能獨立作業。學習快速，彈性及適應力極強，隨時準備好迎接挑戰。

個性開朗活潑，喜歡帶給周遭的人歡樂，負有責任感及同理心，總是把別人看得比自己重要，希望能和身邊的人事物一起變得更好！

專長：電腦軟硬體故障排除技術支援、跨部門溝通合作、同理他人需求、釐清問題核心並解決問題。

Highlights:

Kingston-

Collaborated seamlessly with the MIS team, proposing enhancement solutions that resulted in a time-saving of 1-2 minutes for handling each case.

Developed guidelines and demo videos for global customer service agents to facilitate the smooth launch of the system in other regions.

Showcased the demo to the CS/MIS teams in the US, EMEA, and Latin America at Kingston's headquarters in California.