RMA repair process manage, and implement quality improvement management mechanism:

A. To set up an analytical mechanism in quality management process, to categorize the issue, and set up the action plan accordingly with core team.

B. Define the RMA (Return Merchandise Authorization) process with each supplier in terms about the logistic flow, repair lead-time, and the warranty policy.

C. To evaluate the suitable testing fixture of needed for front-end engineer to use in diagnostic process to detect the issue precisely then to utilize the spare parts in a cost-effective way.

D. To integrate the resource of stakeholders to determine the root cause, and further to define improvement plan in dealing with abnormal issue, and to set up the guideline for global service center & for call-center team.

Hi！我是紀瓊芬，在華碩電腦擔任Global Service Manager，擁有，個人特色為 流程觀、邏輯思考、good leadership、strong ownership、global service flow、cross function mgt.、 ，期待和你建立職場人脈

Hi！我是紀瓊芬，在華碩電腦擔任Global Service Manager，擁有，個人特色為流程觀、邏輯思考、good leadership、strong ownership、global service flow、cross function mgt.、，期待和你建立職場人脈